Email us
support@macroquantic.com
Tell us what is happening and include your order or licence ID so we can help you sooner.
Send an email
Support
We are here
to help you.
Technical support in Spanish and English for activation, licences, downloads and issues.
How to contact us
By plan
How quickly
How quickly
we reply.
The same times shown in each plan.
Free and Starter
Self-service help
The FAQ and the download center answer most questions. Direct technical support is included in Pro and Enterprise.
Go to the download centerPro
SupportReply within 24 hours
By email or with a ticket from your customer portal.
Enterprise
Priority supportReply within 4 hours, Monday to Friday
Remote setup and training via AnyDesk.
Before you write
To help you faster,
To help you faster,
include this.
Your order or licence ID
You will find it in your customer portal.
The program version
It appears in the main window, next to the program name.
The steps to reproduce it
What you did, what you expected to happen and what actually happened.
A screenshot or a video
If there is an error message, a picture saves us a lot of questions.
Don’t have it yet?
Download it for free.
The first time you open it you get 7 days of the Starter plan, with no account or card.